email address already in use

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So third person to sign up to my clan site a friend of mine keeps getting the error msg "email address already in use on enjiin. There is no other account using that email on my website. He tried to login and reset the password using that email account and it just gives him a blank screen. I have submitted two support tickets on this and have not even received acknowledgement of the tickets.
Posted Nov 1, 18 · OP
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Please make sure you're checking your inbox fully, both of your tickets received a response on the same day you sent them in. Check your junk or spam folders and make sure our responses didn't end up there.
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Posted Nov 1, 18
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cant find them anywhere would they have gone to my email address or my profile msgs?
Posted Nov 2, 18 · OP
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Hello.

Tickets are resolved via email.
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For Official Support, submit a Support Ticket

Posted Nov 2, 18
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