Intended Custom domain HTTPS - SSL_ERROR_UNRECOGNIZED_NAME_ALERT

5 replies
Posts:
4,697
Likes:
+2,638
Master
LEVEL 5
When you type the url of a https custom domain on Enjin without the www (but with the https), it will result in this error. I validated that this is Enjin global:https://vicenetwork.com/ ,https://cosmicmc.com/ ,https://minecade.com/

Another error message that displays is also SEC_ERROR_UNKNOWN_ISSUER

The .enjin addresses appear to not have this problem, it is only a custom domain issue.
Posted May 15, 18 · OP · Last edited May 15, 18 by AT SLAYER
Posts:
1,339
Likes:
+1,011
Popular
LEVEL 4
Hello there,

We do not currently support HTTPS on the apex domain although this is something we're actively looking into. 

This is actually not a bug but rather the intended behaviour and the reason that, if connecting via HTTP, we will set a 301 redirect to the 'www' subdomain. We attempt to do this with HTTPS too but due to a bad SSL certificate, generated by our redirection server, it doesn't succeed.

Unfortunately, the technical reason behind this is that we have to use a CNAME record and RFC1912 - Section 2.4 prevents us from placing a CNAME record onto the apex domain due to the fact that NS and SOA records must coexist on the apex whereas a CNAME can have no coexisting records.

Best regards,
Brad.
Follow @enjinCS on Twitter!
Official Enjin Support: Submit a Ticket!
Enjin Forum Rules | Enjin Terms of Service


Enjin Tech Developer
tech-dev-signature_1404885254.png
Posted May 16, 18 · Last edited May 16, 18
Like
x 3
x 3
List
Undo
Posts:
82
Likes:
+66
Just Started
LEVEL 1
Default Title
Link Description

Happening to me too on a site with www. on this site http://www.enjindesign.com/
Posted May 17, 18
Posts:
1,339
Likes:
+1,011
Popular
LEVEL 4
Hello there,

Isaac: this is to do you with your DNS configuration, you had the wrong CNAME record set.
Please contact support if you need assistance with configuring your domain correctly.

Best regards,
Brad.
Follow @enjinCS on Twitter!
Official Enjin Support: Submit a Ticket!
Enjin Forum Rules | Enjin Terms of Service


Enjin Tech Developer
tech-dev-signature_1404885254.png
Posted May 17, 18
Social Media
Follow us on our social media!
You will receive information, news, sneak peaks, giveaways and more!
NoticeNotices